Kargo politikası

1. Delivery time & shipping costs

Delivery takes place within 2–5 working days after receipt of payment. The exact shipping costs are displayed at checkout.

2. Shipping service provider

We ship with DHL or a comparable provider. Tracking will be provided when available.

3. Returns & Exchanges

In principle, returns and exchanges are excluded. A return is only possible in exceptional cases against a processing fee - please contact us in advance.

After 14 days from receipt of the goods, a return or complaint is no longer possible.

4. Damaged goods

If an item arrives damaged, this must be reported within 48 hours of receipt by e-mail with photo proof.

5. Custom-made products & reduced goods

Custom-made or reduced items are generally excluded from return and exchange.